Frequently asked questions
Twenty questions we hear most often, organised by category.
Company
Irene D Limited is a UK-registered retail and commerce company, classified under 47990 — other retail sale not in stores, stalls or markets. We source, present, and deliver product ranges directly to customers, and offer advisory and operational services to business partners.
Our registered office is 22 Chancery Lane, London, WC2A 1LS, United Kingdom, and the company is registered in England and Wales.
Irene D Limited was established with a focus on considered, long-term retail operations rather than rapid expansion. Details of our history are on our Our Story page.
No. As reflected in our business classification, we operate as a non-store retailer, serving customers primarily through direct and digital commerce channels.
Products & Sourcing
We prioritise a narrower, well-edited range over a broad catalogue, selecting products based on supplier consistency, quality, and long-term category fit rather than short-term trend cycles.
Suppliers are evaluated on consistency over multiple sourcing cycles, willingness to communicate proactively, and alignment with the standards we've committed to customers — not solely on unit price.
Supplier evaluation includes consideration of working conditions and material sourcing as part of our broader assessment framework. We don't publish third-party certifications we haven't independently verified.
Customisation availability varies by product line and category. Specific questions are best directed to our team via the contact page.
Orders & Delivery
Delivery timeframes vary by product category and destination. Specific timeframes are confirmed at checkout and in order confirmation communications.
International delivery availability depends on the product category and destination. Please check individual product pages or contact us for confirmation.
Our returns policy is published in full and designed to be genuinely usable, not obscured in fine print. Full terms are available through our customer support team and order documentation.
Order tracking details are provided by email following dispatch. If you haven't received tracking information, please contact our support team.
Business Partnerships
Yes. Alongside direct-to-customer retail, we offer advisory and retail operations services to business partners who want our operating standard applied to their own product lines.
Engagements typically begin with a discovery review, followed by a written proposal, staged implementation, and ongoing review. Details are on our Services page.
Yes, supporting independent brand partners with retail infrastructure is one of the industries we actively serve. See our Expertise page for more detail.
The best starting point is our contact page — tell us about your business and what you're looking for, and our team will follow up directly.
General
The fastest way is through our contact page, or by emailing support@irenedsolutions.com directly.
We don't currently have a dedicated careers page, but interested candidates are welcome to reach out via our contact page with relevant details.
Full detail is available in our Privacy Policy, which explains what we collect, how it's used, and your rights under UK data protection law.
Yes, in a limited and disclosed way. Full detail is available in our Cookie Policy, and you can manage preferences via our cookie consent banner.