Frequently asked questions

Irene D Limited is a UK-registered e-commerce solutions company, classified under 62020 — information technology consultancy activities. We design, build, and grow online stores directly for merchants, and offer advisory and growth services to business partners.

Our registered office is 22 Chancery Lane, London, WC2A 1LS, United Kingdom, and the company is registered in England and Wales.

Irene D Limited was established with a focus on considered, long-term e-commerce partnerships rather than rapid expansion. Details of our history are on our Our Story page.

We most often build on Shopify and WooCommerce, and can also deliver headless or custom builds where a merchant's scale or requirements call for it. Platform choice is made per project, not applied as a default.

Platform choice depends on catalogue size, budget, and growth plans. We recommend a platform based on your specific requirements rather than defaulting to whichever tool we know best.

Payment processors, apps, and integrations are evaluated on reliability over multiple projects, willingness to communicate proactively, and alignment with the standards we've committed to merchants — not solely on cost.

Every build follows current data protection and payment security practice as standard. We don't publish compliance claims we haven't independently verified.

Custom design and development availability varies by project scope. Specific questions are best directed to our team via the contact page.

Timeframes vary by project scope and platform. Specific timelines are confirmed in the written proposal stage before any build work begins.

Yes. Availability depends on project scope and time zone overlap. Please contact us for confirmation.

Our revision process is published in full and designed to be genuinely usable, not obscured in fine print. Full terms are available through our project documentation.

Progress updates are provided at each project milestone by email. If you haven't received an update, please contact our support team.

Yes. Alongside direct e-commerce builds, we offer advisory and growth services to business partners who want our operating standard applied to their own online stores.

Engagements typically begin with a discovery review, followed by a written proposal, staged implementation, and ongoing review. Details are on our Services page.

Yes, supporting independent brand partners with platform infrastructure is one of the industries we actively serve. See our Expertise page for more detail.

The best starting point is our contact page — tell us about your business and what you're looking for, and our team will follow up directly.

The fastest way is through our contact page, or by emailing support@irenedsolutions.com directly.

We don't currently have a dedicated careers page, but interested candidates are welcome to reach out via our contact page with relevant details.

Full detail is available in our Privacy Policy, which explains what we collect, how it's used, and your rights under UK data protection law.

Yes, in a limited and disclosed way. Full detail is available in our Cookie Policy, and you can manage preferences via our cookie consent banner.